Frequently Asked Questions

What are the payment options?
What are the payment options?
For online orders using delivery, immediate bank transfer is required. Cash is not accepted for delivery option.
Account Name: Korea Cosmetics BN
BIBD A/C: 00001010079825
Baiduri A/C: 0900110499513
(Cash payment is acceptable only for pick-up in branch.)
When can I collect my order at the branch?
When can I collect my order at the branch?
All orders are typically packed within 3 hours. Please mention your Order # at the Cashier.
How soon will I receive my order?
How soon will I receive my order?
Deliveries within Brunei-Muara District will be delivered next day usually.
For Tutong and Belait District, deliveries will be made within the next 1-3 days.
Under unexpected circumstances, delays may happen. We hope for your patience and understanding.
The product that I wanted is not listed.
The product that I wanted is not listed.
If we do not carry the product that you want, please WhatsApp us and we will consider it as part of the upcoming product range.
Can I make changes to my order or exchange with another product?
Can I make changes to my order or exchange with another product?
You may still change your order as long as the order have not left our store for delivery.
If you have received the product and wishes to change it, we offer exchanges for unopened and unused product within three (3) days after you received your product. Product must be sealed in its original form.
Please WhatsApp us immediately for these arrangements.
Can I add more products after I placed an order?
Can I add more products after I placed an order?
Please place a new order and inform us on the new Order No. at our WhatsApp. We will combine the orders.
For multiple orders using delivery, the delivery cost will be combined and charged once only.
Can I change my delivery address?
Can I change my delivery address?
Yes. We can amend your delivery address provided that your order have not left our store for delivery.
Please WhatsApp us on the change of address immediately.
What are Clearance Items?
What are Clearance Items?
Products listed under 'Clearance' are unopened new items which may fall under any of the following:
- Price reduced to clear.
- Minor damages/discoloration on packaging.
- Nearing Expiry date. The expiry date is specified under product description.
- Slight spillage during transportation.
All items are guaranteed unused and unopened.
Are the products original and authentic?
Are the products original and authentic?
All our products are guaranteed authentic and original. We do not sell fake products that imitate or copy the originals.
All products also have valid approval from Brunei Ministry of Health.
The product did not meet my expectation.
The product did not meet my expectation.
We cannot guarantee all products work as advertised, as skin condition differ individually.
The product has adverse reaction on my skin.
The product has adverse reaction on my skin.
As with any other skincare/cosmetics products, we recommend patch testing on skin before applying.
Should you encounter any redness or allergy reaction, stop using it immediately.
Can you notify me when a product becomes available?
Can you notify me when a product becomes available?
Yes. Navigate to the product page, then please enter your email address at the empty field below "Notify me when this product is available".
You will receive an email when the product is back in stock.
Can I reserve a product?
Can I reserve a product?
Products which are in-stock can be purchased directly from this website.
For products which are out of stock, please enter your email address in the product page and you will be notified once the product is back in-stock.
Generally, we do not take reservations.
What is your return policy?
What is your return policy?
We will issue you a full refund within three (3) days after you have received the item.
The product must be unused/unopened and sealed in its original form. The item shall be delivered to our retail store at your own cost, unless it is our error, for example: wrong product delivered. We will returned the monies to you via cash or to your bank account upon receiving the product.
Can't find your question here? WhatsApp us and we will assist you.